RETURN POLICY

Last updated: November 15, 2023

Thank you for your purchase. We hope you’re satisfied with it. However, if you’re not completely happy with your purchase for any reason, you can return it to us for a full refund. Below, you’ll find more information about our return policy.

RETURNS

Please make sure to send your return within seven (7) days of the purchase date. The returned items should be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email our customer service at msafworld@gmail.com and request a Return Merchandise Authorization (RMA) number. Once you obtain the RMA number, securely place the item in its original packaging. Include the proof of purchase, reason for return, and ensure the product is undamaged and unused. Then, mail your return to the address provided below:

MSAF

Attention: Returns

RMA #

48 Janak Park, Hari Nagar, New Delhi, Delhi 110064, India

Please note that you are responsible for all return shipping charges. We recommend using a trackable shipping method for your return.

REFUNDS

Once we receive your return and inspect the condition of the item, we will process your refund. Please allow at least fifteen (15) days from the receipt of your item for the refund to be processed. It may take 1-2 billing cycles for the refund amount to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

– Special offers, campaigns, and collaborations

For defective or damaged products, please contact us using the details provided below to arrange a refund or exchange.

Please Note:

– A 2% restocking fee will be applied to all returns.

– Sale items are final sale and cannot be returned.

QUESTIONS

If you have any questions regarding our return policy, please contact us at: Email: msafworld@gmail.com